At Zeta-Web Nigeria Limited, our Contact Center fully integrates Online, Mobile and Landline communications whether inbound from customers or outbound from company or both. The need for a consistent and committed customer support services that will nurture and strengthen the operations is an integral part of any business.
Our Services include:
- Contact Center - Hosted & Premise
- Real-time Chat
- Website Orders or Queries
- IVR (Interactive Voice Response) menus - Hosted & Premise
- IP-PBX - Hosted & Premise
- CRM Plug-in
- Multimedia Queuing
- Automatic Call backs and more
Our Contact Center operates 24/7, meaning all multimedia orders or complaints after hours are handled as at when received without any delays.
With the sophisticated service menus we offer on our platform, Small-Medium companies can be rest assured that there will be a significant improvement with their Customer Support and Customer Satisfaction.
Zeta-Web Contact Center Software scales with your business and stays up-to-date, by streamlining the process and lowering your overall costs, while increasing Customer Satisfaction and Retention.
Communication Channels Available:
- Live Chat
- Social Media